What if I need to pick my camper up early or they are absent?
Early Pick Up: If you need to pick up your camper early, make arrangements at least 24 hours prior by calling the office at (910) 276-1654. Failure to do so will likely result in a longer wait as your camper will be involved in activities.
Absences: Camper fees are not refundable and non-transferable for absences. Contact the camp office if your camper is absent due to a medical reason.
Absences may include any hours missed due to:
- late arrival or early pick up for any reason
- missing camp due to inclement weather
- being sent home because of behavioral issues
- hesitant or unsure about attending camp
Are visitors allowed at camp?
With camper safety in mind, and needing to maintain focus on our program, we must limit the people who are on the property and in the facilities. Therefore, visitors are not allowed during camp.
You can call to check on your camper; but rest assured, if you have not heard from us, they are doing great!
Can my child attend a camp session based on maturity/ability instead of the one for their age range?
We believe campers have a more positive experience if he/she is grouped with other campers who are the same age/school grade.
Does Camp Monroe offer camps for children with special needs?
We make every attempt to serve campers who have special needs or limitations. However, one on one care is not currently available for special needs campers. Call the camp office at (910) 276-1654 to discuss the particular care your camper will require before submitting your registration.
How are behavioral issues handled?
Camp Monroe leadership aims to provide an excellent experience for all campers. Therefore, we cannot allow a camper’s behavior to detract from the experience of others. Because we believe in grace, we have a three-step behavior policy to encourage the reversal of negative behavior. Camp leadership has the right to override these steps at any time if determined necessary.
Campers who cause physical, verbal, or emotional harm to others or who are disruptive to another’s experience may be sent home. Harmful behavior includes repetitive non-participation in the program, bullying, stealing, telling inappropriate stories, using foul language, or any other conduct which detracts from the Christian and wholesome environment of Camp Monroe.
In most situations, the camp leadership team will address behavior using the following process. However, if positive results are not attained, then parents/guardians will be notified to pick up the camper from camp, and the camper may not return during that camp session. The camper may be allowed to register for and attend another session depending on availability. No refund or credit is given if a camper is sent home.
- At the first report of behavior, the camper will be given a verbal warning by lead program coordinators and/or camp directors. Following this warning, camp directors will contact and inform parents/guardians about the situation.
- At the second report of behavior, the camper will have a direct conversation with their guardians and the camp directors. The camper may be asked to take a break from camp for the rest of the day.
- At the third report, guardians will be contacted, and the camper will go home for the rest of the day and possibly be dismissed from the remainder of the camp session.
Behavior at Camp Monroe is handled on a case-by-case basis. Camp directors may decide to take immediate action, possibly resulting in immediate dismissal following the first or second report of behavior.
It is never our goal to send a camper home, and it is always our intention for our campers to have a successful camp experience. We do not take our responsibilities lightly and aim to extend grace with our campers as Christ so freely extends to us.
How can I communicate an emergency to my camper?
Emergency: If you have an emergency and need to speak with or pick up your camper, and it is during normal office hours, M-F 8am-5pm, please call the main office at (910) 276-1654. Our Guest Relations team will work in a timely manner to get communication to your camper.
If you have an emergency after normal office hours, you may email our Office Manager at office@monroecamp.org. We do not make it a habit of handing out the Leadership Team’s phone numbers in a widespread capacity. Use the wording of “EMERGENCY” in your subject line and the Office Manager will notify the Camp Director immediately. Please limit these emails for emergencies that cannot wait until regular business hours.
Non-Emergency: If you have non-emergency information which needs to be communicated to your camper, call the office M-F 8am-5pm at (910)276-1654 or email Office@MonroeCamp.org.
Your camper will be fully engaged during their camp experience, so it is not possible for our staff to direct personal, non-emergency calls to campers. Assume your child is having a great time and trust our staff to contact you if necessary. If an issue arises with your child, the camp director will call you immediately.
A camp nurse will contact you about health or injury issues.
How is inclement weather handled?
Should inclement or threatening weather occur, precautions are taken by Camp Monroe staff to ensure the safety of all campers. If the weather is not threatening, camp-related activities will continue by moving indoors with some modification to activities if necessary.
We respect parents’ individual decisions whether or not to bring their children to camp if threatening weather is forecasted. However, no refunds are given.
How do I change my camper’s session?
Call the camp office at (910)276-1654 or email Office@MonroeCamp.org and we will be happy to change your camper’s session.
There is no fee to change a camper session, but the request MUST be made more than two weeks (14 days) prior to the registered camp start date.
Less than 7 days notice is considered a Cancellation: Any request made for a session change LESS than one week (7 days) prior to the registered camp start date will be considered a cancellation and all payments will be forfeited. At this time, a new reservation would have to be made to change a camper session.
